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“AI goals are now mandatory.” | How Genesys hit 75% skill adoption in 60 Days with Lisa Brockman (Part 2)
Episode summary
Lisa Brockman, Talent Director at Genesys, returns to prove that skills-based transformation isn't a multi-year "maybe"—it’s a 60-day "must". After launching an AI-driven pilot to 2,000 employees in November, Genesys saw 75% of users validate their skills almost immediately.
But they aren't stopping at data collection. In this episode, Lisa reveals why Genesys is making AI-specific goals mandatory for every single employee starting this February. She breaks down the shift from manual, static spreadsheets to a dynamic "Data Presence" where opportunities now find the employees. This is the blueprint for moving past the "manual trap" and building a workforce that is actually ready for the AI era.
Listen here
Key Takeaways
- The 60-Day Adoption Sprint: By moving away from manual entry, Genesys achieved 75% skill validation and 50% AI Skills Assistant adoption in just two months.
- Mandatory AI Goals: Starting in February, every Genesys employee will set a specific AI goal to benchmark organizational gaps and focus development spend.
- The "Data Presence" Shift: Lisa explains that for a skills-based org to work, employees must realize that their digital profile is the "connector" that allows opportunities to find them.
- Three Critical Mindset Skills: Genesys has officially added Growth Mindset, Creativity/Curiosity, and Critical Thinking to their job profiles as the anchors for AI readiness.
Best Practices & Actionable Insights
- Kill the Manual Mapping: Genesys proved that manual approaches don't scale; use AI-driven inference to keep data fresh and usable for workforce planning.
- Focus the Manager Conversation: Use inferred skills to narrow growth dialogues down to the 1-2 critical skills an employee actually needs for their next move.
- Establish Data Intentionality: Teach employees to be intentional about their profile—not as a compliance task, but as a way to "show up in the data" for gigs and promotions.
- Benchmark Proficiency with Real Data: Move beyond "1-0" binary skills data and start using AI to suggest proficiency levels that align learning to the actual role requirements.
About the Speaker
Lisa Brockman is the Talent Director at Genesys, leading the organization's ambitious transition into a skills-based enterprise. She specializes in operationalizing AI-driven workforce intelligence and modernizing talent systems to drive internal mobility at scale.
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