Genesys Using Skills & Task Data to Understand AI’s Impact on the Workforce

In 2025, the conversation shifted. Organizations realized that while "skills-based" strategies were a step in the right direction, the rapid rise of AI demanded something deeper: Work Intelligence.

In this webinar, Mik Wornoo (Co-founder of TechWolf) and Lisa Brockman (Director of Talent at Genesys) discuss the evolution from mapping skills to understanding the very tasks that define our work. Learn how Genesys moved away from manual, static skills spreadsheets to a dynamic, AI-enabled workforce strategy that drives measurable impact.

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Key Takeaways:

• Moving Beyond the Skills Hype: Why skills data alone isn't enough and how "Task Intelligence" provides the roadmap for AI transformation.
• The Genesys Pivot: How a leading software company transitioned from "AI Mindsets" (creativity and curiosity) to "AI Impact" through measurable goals for 7,000+ employees.
• The Power of Co-Creation: Insights from TechWolf’s Early Adopter Program on navigating the biggest business transformation in history.
• Practical Implementation in Workday: A look at how Genesys uses AI-enabled task data to recommend specific goals and "free up time" for high-value human work.
• The Three Pillars of AI Readiness: How to prioritize smart hiring, AI upskilling, and role redesign in your organization.

Whether you are mid-journey or just starting to look at how AI disrupts your job profiles, this session provides a practical blueprint for turning workforce data into strategic action.